when will I get my order?
Many of our pieces are made to order by our artisan partners. That said, shipping times may vary. Most orders will be shipped and delivered within 10-14 business days. Because of the handmade nature of our products, occasionally items may be backordered or have a delayed shipping date. Don't worry! These pieces are one of a kind and worth the wait! Once your order has shipped, we will send you a follow-up email with a tracking number and any other relevant information. Make sure your items, preferences and delivery address are correct before placing an order. We cannot change orders once they have been placed. Once items have been shipped, we are not responsible for orders delivered to the wrong address.
where's my package?
To find out the location of your package, take a look at the tracking info that was emailed to you. *Reminder* this email will be separate from your order confirmation email, so don't forget to check your spam folder! If you have additional questions about the whereabouts of your order, feel free to shoot us an email and we'll sort you out - firstname.lastname@example.org
how can I get my order faster?
Due to the handmade nature of our products, shipping and handling times vary. Because of this, we don't currently offer an expedited shipping option at checkout. However, if you're in a rush to get your hands on a product, feel free to send us an email and we'll see what we can do for you! Send inquiries to: email@example.com
do you ship internationally?
At the time being, we only ship within the continental United States. Stay tuned for future shipping regions!
do I need to pay customs and duties on my international orders?
Sometimes. As many of our artisans products are made-to-order, they will be shipped to your address directly from the country of origin. Based on your local regulations, some of these items may incur customs or import duties. If you do not receive your order within the expected delivery time, please contact your shipping courier or local post office for any customs notice. We will not cover any customs charge applied to your shipment. We will not be responsible for your package being held by customs. Please see the product page for more specific information about where your product will ship from.
Please note that between November 25th and December 25th there will be delays in shipping. Shipments may take longer due to mail traffic. Please plan accordingly.
RETURNS + EXCHANGES
what is your return policy?
All orders are eligible for return within 14 days of delivery. Things to keep in mind to receive a refund: All products must be returned in new, undamaged condition in original protective packaging. Your return must be approved by Morning Market prior to shipping. We will not process returns that arrive without prior approval. Once items are received and inspected, we will issue a refund. Your refund will be issued to the original payment method. Any exchange or return shipping fees will be made at the expense of the customer and are not eligible for reimbursement. If you received a damaged or defective product, please email us at firstname.lastname@example.org within 48 hours of receiving your order. We will be happy to replace your defective item. * please be advised - because each of our pieces are handmade, there will be minor differences in color, size, and woodgrain/pattern than the items pictured on the product page. This is the nature of handmade goods and is not considered a defect.
how do I make a return?
Our return process is simple! Just send an email to email@example.com with subject titled "Return" or "Exchange." Please include your name and order number in the email body. The order number can be found in your initial email receipt. We'll email you back within 2 business days with our return shipping information. Don't forget: If you'd like to receive a refund, all items must be in their new, unused condition. We suggest insuring and keeping tracking information on any return or exchange packages sent back to Morning Market. We will not assume liability for any return or exchange packages that are lost or damaged in transit.
when can I expect my refund?
Once we’ve received and inspected the returned items, you can expect your refund within 10 business days. If you used a credit card to purchase your items, please allow one to two cycles for the refund to appear.
YOU MAY WANT TO KNOW...
how do I care for my wooden pieces?
Care for your wood pieces by cleaning with a dry or slightly damp soft cloth. Then follow up by polishing with a dry cloth. Steer clear of harsh chemicals or cleaners that can damage the finish. If you notice any rough grain or texture, you buff in a natural wood oil with a dry cloth. Be sure to keep your wood pieces in a temperature-controlled environment. Major changes in humidity can cause the wood to crack. To keep the surface looking pristine, be sure to avoid placing hot or moist objects directly on the wood.
many of the products come from Taiwan. why is that?
Our founder, Riley Hyde-Chou, is the American half of a Taiwanese-American family. On her first visit to Taiwan in 2008, she was in awe of the beauty of the land, the friendliness of the people, and the high-quality of goods. The impact was made on that first visit, and Morning Market's vision is to share that special feeling with the world. While our first round of artisan partners are primarily from Taiwan, we will have more offerings from other countries in future collections.
are your artisan partners paid fairly?
Yes. All of the artisan partners we work with operate their own successful small businesses within their home countries. We receive a small discount (determined by the vendor) on their goods in order to share them on our marketplace. We do not engage in any predatory buying or price bullying. At Morning Market, people always come before profits.
how do you set your prices?
We consider several factors when setting the prices for the products on our marketplace. Firstly, prices are set through collaboration with our artisan partners. We consider the materials, the labor involved to craft the product, fair pay to our artisans, and what we need to operate our business. It is our goal to offer the best prices possible while properly supporting our artisan partners.